Dicetek LLC : Product Owner
October 2022 - Present
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Led the product ownership of Escrow Management System (EMS) and Cheque Clearing, transitioning operations from manual to fully automated, improving operational efficiency and accuracy.
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Collaborated with UX designers and engineering teams to develop and launch customer-centric payment solutions across online, mobile, internal, and core banking platforms.
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Designed and implemented payment solutions compliant with Central Bank of UAE (CBUAE) regulations, ensuring full regulatory alignment.
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Acted as the Subject Matter Expert (SME) in payments, advising on modernization of legacy platforms, real-time payments, and cross-border payment flows.
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Delivered end-to-end improvements in the Cheque Clearing System, resulting in a measurable increase in throughput, reduced processing time, and improved compliance with industry standards.
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Defined and documented business problem statements, contributing to clearer requirement gathering and streamlined project scoping.
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Facilitated regular stakeholder engagement sessions, ensuring consensus on business needs, technical feasibility, and project scope.
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Oversaw full project lifecycle management, including requirements gathering, design reviews, testing coordination, and go-live activities across cross-functional teams.
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Developed and implemented contingency plans and rollback strategies during production cutovers to ensure business continuity and minimal downtime.
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Strengthened internal controls related to data integrity, reconciliation accuracy, and audit trail visibility, addressing all compliance gaps during transitions.
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Utilized customer feedback, data analysis, and market benchmarking to prioritize product features with the highest business impact.
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Managed the complete policy governance submission process, ensuring all changes were reviewed, documented, and approved within required timelines.
Takshashilla Consultancy: Business Analyst
April 2019 – September 2022
- Spearheaded modernization of the Cheque Clearing System at Emirates NBD, achieving 100% compliance with Central Bank of UAE (CBUAE) regulations and internal policies.
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Acted as the primary liaison between stakeholders and engineering teams—led requirement analysis and resolved over 95% of technical and functional queries with agility.
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Enhanced the Instant Payment Platform (IPI) by implementing dynamic routing logic between IPI and FTS based on transaction thresholds and cutoff timings—significantly improving throughput under high-load conditions.
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Managed full project lifecycle using TFS and Jira—from scope definition and design to QA testing and implementation—ensuring timely delivery and transparent issue tracking.
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Delivered regulatory-aligned upgrades across domestic payment systems, maintaining zero compliance gaps and boosting reliability and customer satisfaction.
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Collaborated with cross-functional teams (Business, IT, Operations, Compliance) to ensure seamless integration of new payment features and system-wide enhancements.
Monday Morning: Senior Software Developer
October 2018 – March 2019
- Redesigned the application interface, resulting in a smoother and more intuitive user experience. This led to a noticeable decrease in customer support inquiries and improved overall usability.
- Developed user-friendly front-end components that streamlined complex backend workflows, improving task completion speed and boosting user satisfaction.
- Implemented a commission module for sales agents, enabling accurate earnings tracking and increasing transparency across the system.
- Integrated secure and reliable payment gateways (e.g., PayPal) to enhance transaction success rates, ensure data security, and maintain compliance with industry regulations.
- Built and deployed a promotional voucher module, which supported marketing campaigns and led to measurable increases in user engagement and repeat visits.
- Designed and launched an in-app Q&A feature, encouraging user participation and fostering a sense of community. This directly contributed to higher user retention.
- Delivered performance optimizations that significantly improved app responsiveness, reduced load times, and enhanced the overall user experience.
CATBOOK: Founder - Senior Software developer & Testing lead
July 2016 – September 2018
- Designed and launched a plugin-based app, enhancing overall functionality by integrating internally developed plugin tools to support modular growth.
- Led a cross-functional team of 5 in delivering new features for the Catbook India app, focusing on app performance, user experience, and product stability.
- Built new capabilities for an online assessment platform, resulting in noticeably improved engagement and smoother user interactions.
- Collaborated with product, design, and engineering teams to improve the job application process, making it easier for users to complete and submit applications.
- Redesigned the UI for assessment tools, simplifying workflows and reducing the need for customer support through a more intuitive interface.
INDYACOM: Software Engineer
July 2016 – September 2018
- Engineered and implemented a plugin-based application architecture, facilitating seamless integration of third-party plugins with the core application to enhance functionality and user experience.
- Developed robust infrastructures for online booking and billing systems, streamlining processes and improving user experience through reliable web application development.
- Facilitated enhanced application lifecycle management by integrating comprehensive testing phases, including functional and ad-hoc testing, to streamline product delivery.